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170 Chapter 11 : Troubleshooting
• Hold the phone as still as possible. Try supporting your picture-taking arm
up against your body or a stationary object (such as a wall).
• Keep the subject of the pictures still. Exposure time is longer with lower
light levels, so you may see a blur.
• For best results, verify that you have the brightest light source coming
from behind you, lighting the subject’s face. Avoid taking indoor pictures
with the subject in front of a window or light. If the light is behind the
subject, try moving closer to the subject and enabling the flash.
• Make sure the subject is at least 18 inches (0.5 meter) away from the
camera to ensure good focus.
Amazon MP3
I bought a song from Amazon MP3, but it isn’t showing up on
my phone
Occasionally, the download process may be interrupted, so a song you
purchased may not be successfully downloaded to your phone. To confirm
the purchase and download of a song, log in to your Amazon account from
your computer. If the song shows up there as purchased and downloaded,
contact Amazon support and let them know you never received your song.
Transferring information from your computer
I bought a song through Amazon MP3 and want to transfer it
to my computer
You can copy music files on your phone to your computer for use with a
desktop music player. For instructions, see Copy files between your phone
and your computer.
I copied files from my computer, but I can’t see or play them on
my phone
When you connect your phone to your computer in USB Drive mode, you
can copy any file onto your phone. However, each media application on
your phone—Photos, Music, and Videos—can display or play files in certain
file formats only. If your media file is in an unsupported format, you can’t use
it on your phone.
For a list of supported photo types, see Photos. For a list of supported music
file types, see Music. For a list of supported video file types, see Videos.
When I open the drive folder representing my phone from my
computer, I see subfolders. Do I need to move my files into
these folders?
The default folders are there to help you organize files you copy to and from
your computer. But you can copy files from your computer into any folder
you want—you can create your own folders, or just drag your files to the top
level of the drive. As long as the file is in a supported format, your phone can
detect and open it.
NOTE If you move a music file into the ringtones folder, the Music
application cannot find it.
Backing up and restoring data
I need to reset my phone but don’t understand the difference
between a partial erase and a full erase
Both a partial erase and a full erase delete all personal information, such as
events, contacts, and tasks, as well as applications you have added, such as
third-party software, on your phone. In addition, a full erase deletes all files