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156 Chapter 11 : Troubleshooting
For users of other Palm
®
devices
I want to transfer my data from my computer
If you previously synchronized data from a Palm
®
smartphone—such as
contacts or calendar events—with a desktop organizer such as Palm
®
Desktop by ACCESS or Microsoft Outlook
®
, you can do a one-time,
one-way export of that data from the desktop organizer to your Palm
®
Pixi™
Plus phone.
IMPORTANT If your desktop Outlook synchronizes with an Exchange server
using Microsoft Exchange ActiveSync, you cannot do a one-way export of that
Outlook data to your phone. Instead, set up your Exchange account to
synchronize with your phone (see How do I send and receive email on my
phone?).
Windows: You can transfer contacts, calendar events, tasks, and memos/
notes from Palm Desktop software by ACCESS version 6.2 and Microsoft
Outlook 2003 or later. If you don't have Palm Desktop version 6.2, download
it for free from palm.com/support.
Mac: You can transfer contacts, calendar events, and tasks from Address
Book, iCal, or Palm Desktop software by ACCESS version 6.2. If you don't
have Palm Desktop version 6.2, download it for free from palm.com/support.
NOTE You can transfer data from Palm Desktop, Outlook on your Windows
computer, and Address Book and iCal on your Mac computer, even if you
never synchronized with a Palm smartphone.
For instructions on doing a one-time, one-way transfer of your data, see
Transferring data. For more detailed information, go to palm.com/
migrate-pixi.
Battery
WARNING Use only batteries and chargers that are approved by Palm with your
phone. Failure to use a battery or charger approved by Palm may increase the risk
that your phone will overheat, catch fire, or explode, resulting in serious bodily
injury, death, or property damage. Use of unapproved third-party power supply
accessories may damage the device and void the Limited Warranty for the
product.
I can’t charge the battery
• If you’re using a new battery or a new charger, make sure the battery and
charger are approved by Palm for use with your phone. Failure to use an
approved battery or charger may prevent your phone from turning on or
being charged.
• If you’re using an existing, approved battery, the battery may have reached
the end of its useful life and may need to be replaced. See I need to replace
the battery for details.
I need to replace the battery
Your Pixi Plus phone comes with a replaceable battery. Be sure to use a
battery that is approved by Palm and that is compatible with your phone.
Failure to use the proper battery may result in personal injury or product
damage, and it voids your phone warranty.
NOTE Please dispose of the old battery properly.
1 If the USB cable is attached to the phone, disconnect the USB cable.
2 If a wired headset is attached to the phone, disconnect the headset.