Filter
Top Products
Chapter 11 : Troubleshooting 171
stored in the USB drive of your phone, which includes all pictures, videos,
music files, documents, PDF files, and ringtones.
For more information, see Erase data and reset your phone.
How do I get my data back after a full or partial erase?
After a full or a partial erase, on your phone, enter your existing Palm profile
email address, and password—don’t create a new one! When you do this, all
data that has been backed up to your profile—contacts, calendar events, and
tasks, as well as apps you bought through App Catalog—is restored to your
phone. To restore information about your online accounts to your phone,
simply enter the password for each account when prompted after the
erase—synchronization begins again.
A full erase deletes everything deleted by a partial erase, plus everything you
stored in your phone’s USB drive (pictures, videos, music, documents, PDF
files, ringtones, and so on). You need to have copies of those files available
elsewhere if you want to restore them to your phone. For example, you can
save copies on your computer and then transfer them back to your phone
(see Copy files between your phone and your computer).
I want to do a full erase, but the screen is cracked or doesn’t
respond to taps
If you can’t do a full erase using the screen, you can use a keyboard shortcut.
Press and hold Option + Sym + power .
My bookmarks were restored, but the thumbnail icon is not
displaying
Web bookmarks are part of the data backed up to your Palm profile. After a
partial or full erase, a bookmark is restored with a generic thumbnail icon.
After you revisit the page for which you created the bookmark, a thumbnail
icon is restored.
Updates
I dismissed a system update notification, and now I don’t know
how to get the update on my phone
If you have a phone network connection or a Wi-Fi connection and the
battery has at least a 30% charge, you can start the update yourself: Open
Updates . Your phone checks for the availability of the update, and if one
is available, tap Download Now. The download happens in the
background, so you can continue to use your phone until the actual
installation takes over.
After the update has finished being downloaded, tap Install Now to install
the update on your phone.
My phone froze while I was downloading or installing a system
update
If this happens, you can use webOS Doctor
TM
to restore your phone and
install the system update from your computer using the USB cable. On your
computer, go to palm.com/support to download webOS Doctor.
Transferring information from another Palm
®
webOS™ platform phone
I want to get files off my old webOS phone, but the screen is
cracked or doesn’t respond to taps, so I can’t access USB Drive
mode
If you can’t put your phone in USB Drive mode using the screen, you can use
a keyboard shortcut. Press and hold Option + Sym + U.