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Chapter 11 : Troubleshooting 165
1 Open the application.
2 Open the application menu and tap Preferences & Accounts.
3 Tap the account name.
4 Ta p Remove Account, and then tap Remove [app name] Account.
I want to sync with Outlook or Palm Desktop software on my
computer
By default, your Pixi Plus phone does not support synchronization with Palm
Desktop software or Outlook on your desktop computer. Your Pixi Plus
phone, however, gives you options for synchronization without a cable. You
can sync with online services that Palm has partnered with so that you can
store and sync your info in online accounts. You can access your data even
when you are not able to make a connection to the web because your data
is stored on your phone.
If you have data from a Palm smartphone in Outlook or Palm Desktop
software, you can do a one-time, one-way export of the data from the
desktop application to your phone (see How do I get data off my
computer?). You can assign this data to sync with an online account. You
can also assign it to the Palm profile account. Data in this account is backed
up to your Palm profile daily, so you can retrieve it if you need to reset your
phone. But it is not a true sync because you cannot change your Palm profile
data anywhere except on your phone.
If your desktop Outlook synchronizes with an Exchange server using
Microsoft Exchange ActiveSync, you cannot do a one-way export of that
Outlook data to your phone. However, you can synchronize the Outlook
data wirelessly with your phone through your Exchange account.
I have an Exchange ActiveSync account at work, but my data is
not being downloaded to my phone
Check with your system administrator to obtain or verify the name of the
mail server that offers you wireless access to the corporate mail system.
If you cannot obtain the name of this server (some companies do not give it
out, because they do not want wireless access to their servers), you cannot
synchronize with your Exchange ActiveSync account.
If your company requires you to change your password for accessing your
Exchange ActiveSync account, you must change the password on your
phone (see Change account login settings).
I entered the settings to sync with Exchange ActiveSync, but I
can’t synchronize with my company’s Exchange server
Check with your system administrator to find out if a systemwide locking
policy is in place.
A notification tells me that ActiveSync encountered a problem
on the server
There is a temporary problem with the server, or the server may be
temporarily overloaded. Try again later, and if the problem persists, contact
your system administrator.
A notification tells me that there is not enough free memory to
synchronize
1 Tap the center of the gesture area to display Card view.
2 Scroll through the cards and note how many applications you have
running.
TIP A number of third-party applications (sold separately) are available that
let you synchronize data on your Pixi Plus phone with a desktop application.
Visit palm.com/sync-solutions to learn more