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Sprint Worldwide Wireless Service 116
Sprint Worldwide Wireless Service
With your phone and global roaming service from Sprint Worldwide
SM
Wireless Service, you can
make phone calls and use wireless data services around the globe on compatible CDMA and
GSM/UMTS networks. For a country-specific travel guide, select your device and destination
from sprint.com/traveltips.
Activate Sprint Worldwide Service on Your Account
Before using your phone in global roaming mode, you must activate Sprint Worldwide service.
To activate Sprint Worldwide service:
► Chat with or email an international support rep by visiting sprint.com/swwsupport.
– or –
► Call Sprint Worldwide Customer support at 1-888-226-7212.
Your SIM Card
Your phone comes with a preinstalled SIM (Subscriber Identity Module) card to support roaming
on compatible GSM networks.
Note: Your SIM card should be preinstalled. If you need to reinstall your SIM card, follow the
instructions below.
Note: The SIM included contains information specific to your phone and should be retained
with the phone for use on GSM networks.
1. Using the slot provided, gently lift the cover off the phone. Remove the battery.
2. Hold the SIM card so that the metal contacts on the SIM card face down and the cut off
corner points to the bottom-right corner of your phone.
3. Slide the SIM card into the SIM card slot until it stops.
4. Replace the battery and battery cover.
Enable Global Roaming Mode
Your phone is designed to enter global roaming mode automatically when you activate your
Sprint Worldwide service, meaning that it should automatically connect to an appropriate
CDMA/LTE network or GSM/UMTS network when you travel. You may set global roaming
options through the settings menu. You may also need to set your network mode options
through the settings menu.