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Customer Support
You can obtain technical support by using the Support page on the BMC Software Web site or by contacting Customer
Support by telephone or e-mail. To expedite your inquiry, please see “Before Contacting BMC Software.”
Support Web Site
You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http://www.bmc.com/support.html.
From this Web site, you can
• read overviews about support services and programs that BMC Software offers
• find the most current information about BMC Software products
• search a database for problems similar to yours and possible solutions
• order or download product documentation
• report a problem or ask a question
• subscribe to receive e-mail notices when new product versions are released
• find worldwide BMC Software support center locations and contact information, including e-mail addresses, fax
numbers, and telephone numbers
Support by Telephone or E-mail
In the United States and Canada, if you need technical support and do not have access to the Web, call 800 537 1813.
Outside the United States and Canada, please contact your local support center for assistance. To find telephone and e-mail
contact information for the BMC Software support center that services your location, refer to the Contact Customer Support
section of the Support page on the BMC Software Web site at www.bmc.com/support.html.
Before Contacting BMC Software
Before you contact BMC Software, have the following information available so that Customer Support can begin working
on your problem immediately:
• product information
— product name
— product version (release number)
— license number and password (trial or permanent)
• operating system and environment information
— machine type
— operating system type, version, and service pack or other maintenance level such as PUT or PTF
— system hardware configuration
— serial numbers
— related software (database, application, and communication) including type, version, and service pack or
maintenance level
• sequence of events leading to the problem
• commands and options that you used
• messages received (and the time and date that you received them)
— product error messages
— messages from the operating system, such as file system full
— messages from related software
