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Troubleshooting
remote mailbox service, or the Internet servers between the communicator and the
remote mailbox. Try again after a couple of minutes, and then contact your
Internet Service Provider.
Mail sending: You have not subscribed to a remote mailbox service, or the mail
server delivering your mail does not comply with the SMTP protocol. If you are
using secure connections, your remote mailbox service also has to support secure
connections. There may also be a transient problem with the remote mailbox
service, or the Internet servers between the communicator and the remote
mailbox. Try again after a couple of minutes, and then contact your Internet
Service Provider. If you are using the Upon request sending option, mail must be
sent in the Document outbox, see ‘Outbox’ on page 161.
If you receive service provider error messages when connecting to your remote
mailbox, contact your remote mailbox service provider. Your remote mailbox may
contain corrupted mail messages or the mail server settings may be incorrect.
If you have problems sending mail with attachments, select Cancel sending and
try again. If this does not help, try the key combination Shift-Tab-right arrow.
Some mail attachments can take up a significant amount of memory and therefore
freeing some memory by deleting something from your communicator memory
might also help.
Short message sending: You have not subscribed to the Short Message Service or
the message centre number is missing or incorrect. Contact your service provider.
The reason for failure may also depend on the network: the network does not
support SMS, fax, or data/mail; the network is out of order or busy; the signal
strength is not adequate for sending.
Linda1.book Page 246 Friday, April 12, 2002 8:31 PM