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Troubleshooting
10. Phone display shows “Message too long” when I try to open a received
short message.
The received message is over 1377 characters long. Use the Messaging application
to read it.
11. Cannot establish an Internet connection
If you are trying to connect to the Internet (in order to use WWW or to receive or
send mail), but the operation does not succeed, you can use the following checklist
to find out where the problem might be located:
1 Is the data call active when you are trying to connect? Look at the data call
indicator on the phone side. If the data call is dropped after a few seconds after
starting to connect, check the phone number in the Internet Access settings.
See page 132 for details.
If the phone number is correct, the reason may be in poor network conditions,
or a congested GSM network. Also check the Data call settings in the Internet
Access settings (connection type, data call type, and maximum connection
speed). See page 136 for details.
Contact your network service provider if you have problems with data call
establishment, and your Internet Service Provider to find out the correct remote
modem type. If you are roaming outside your home network, you might want
to try the basic GSM data call settings described in a tip on page 137.
2 If the data call is active, but you cannot receive or send mail, try to use the
WWW browser to connect to your Internet Service Provider’s WWW pages. If
that works, the problem is most likely in the mail settings or the remote mailbox
service. For more information, see Mail sending troubleshooting on page 245
and Mail settings on page 170.
Linda1.book Page 247 Friday, April 12, 2002 8:31 PM