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164 Chapter 11 : Troubleshooting
For users of other Palm
®
devices
I want to transfer my data from my computer
If you previously synchronized data from a Palm
®
smartphone—such as
contacts or calendar events—with a desktop organizer such as Palm
®
Desktop by ACCESS or Microsoft Outlook
®
, you can do a one-way transfer
of that data from the desktop organizer to your Palm
®
Pre™ Plus phone.
IMPORTANT If your desktop Outlook synchronizes with an Exchange server
using Microsoft Exchange ActiveSync, you cannot do a one-way transfer of that
Outlook data to your phone. Instead, set up your Exchange account to synchronize
with your phone (see How do I add names and other info into Contacts?, How do
I get events into Calendar?, or How do I send and receive email on my phone?).
Windows: You can transfer contacts, calendar events, tasks, and memos/
notes from Palm Desktop software by ACCESS version 6.2 and Microsoft
Outlook 2003 or later. If you don't have Palm Desktop version 6.2, download
it for free from palm.com/support.
Mac: You can transfer contacts, calendar events, and tasks from Address
Book, iCal, and Palm Desktop software by ACCESS version 6.2. If you don't
have Palm Desktop version 6.2, download it from palm.com/support.
NOTE You can transfer data from Palm Desktop and Outlook on your Windows
computer, and from Address Book and iCal on your Mac computer, even if you
never synchronized with a Palm smartphone.
For instructions on doing a one-time, one-way data transfer, see Data
transfer. For more detailed information, go to palm.com/migrate-pre.
Battery
WARNING Use only batteries and chargers that are approved by Palm with your
phone. Failure to use a battery or charger approved by Palm may increase the risk
that your phone will overheat, catch fire, or explode, resulting in property damage,
serious bodily injury, or death. Use of unapproved third-party power supply
accessories may damage the device and void the Limited Warranty for the
product.
I can’t charge the battery
• If you’re using a new battery or a new charger, make sure the battery and
charger are approved by Palm for use with your phone. Failure to use an
approved battery or charger may prevent your phone from turning on or
charging.
• If you’re using an existing, approved battery, the battery may have reached
the end of its useful life and needs to be replaced. See I need to replace the
battery for details.
I need to replace the battery
Your Pre Plus phone comes with a replaceable battery. Be sure to use a
battery that is approved by Palm and that is compatible with your phone.
Failure to use the proper battery may result in personal injury or product
damage, and it voids your phone warranty.
NOTE Please dispose of the old battery properly.
1 If the USB cable is attached to the phone, disconnect the USB cable.
2 If a wired headset is attached to the phone, disconnect the headset.