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Chapter 11 : Troubleshooting 179
Updates
I dismissed a system update notification, and now I don’t know
how to get the update on my phone
If you have a phone network connection or a Wi-Fi connection and the
battery has at least a 30% charge, you can start the update yourself: Open
Updates . Your phone checks for the availability of the update, and if one
is available, tap Download Now. The download happens in the
background, so you can continue to use your phone until the actual
installation takes over.
Your phone continues to remind you to install the update after it has been
downloaded. You are also reminded to install the update automatically the
next time you charge your phone. An update installation cannot begin
unless you have at least a 30% charge on your battery. If you tap Install
Later, the update will automatically install the next time all three of the
following conditions are true: the phone is charging and idle, and the battery
has at least a 30% charge.
My phone froze while I was downloading or installing a system
update
If this happens, you can use webOS Doctor
TM
to restore your phone and
install the system update from your computer using the USB cable. On your
computer, go to palm.com/rom to download webOS Doctor.
Transferring information from another Palm
®
webOS™ platform phone
I want to get files off my old webOS phone, but the screen is
cracked or doesn’t respond to taps, so I can’t access USB Drive
mode
If you can’t put your phone in USB Drive mode using the screen, you can use
a keyboard shortcut. Press and hold Option + Sym + U.
Third-party applications
Some third-party applications may cause conflicts with your phone.
Third-party applications that modify the wireless features of your phone
may require extra troubleshooting. Use caution when installing the
following:
• Ringtone managers
• Caller ID applications
• Instant messaging
• Applications that modify when your phone or data connections turn on or
off and how your phone behaves
If you recently installed an application and your phone seems to be stuck, try
the following in sequence until the problem is resolved:
1 Restart your phone (see Restart your phone).
2 Make sure your third-party applications are up-to-date (see Manually
check for system updates).
3 See if a system update is available (see Manually check for system
updates).