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166 Chapter 11 : Troubleshooting
10 Position the back cover over the phone and gently press the top two
clasps (a), located at the top corners. Then press the two clasps (b)
halfway down either side of the phone.
11 Slide out the keyboard (see Slide out the keyboard), and then press the
two clasps (c) at the bottom corners.
12 Press and hold the power button on the upper-right corner of your
phone until you see a logo on the screen (approximately five seconds).
Please be patient while your phone starts up.
I can't get my screen to turn on after removing and replacing
the battery
Removing the battery turns off your phone completely, so you can’t just slide
out the keyboard or press power to turn on the screen. Instead, press
and hold power until you see a logo on the screen (approximately five
seconds). Please be patient while your phone starts up.
I can't get the back cover off
1 If the USB cable is attached to the phone, disconnect the USB cable.
2 If a wired headset is attached to the phone, disconnect the headset.
3 Turn the phone completely off (see Turn everything (the screen and
wireless services) on/off).
TIP If your phone does not turn on after you insert the battery and press and hold
power, you may need to charge the battery (see Charge the battery).
TIP If your phone does not turn on after you press and hold power, you need to
connect your phone to the AC charger to charge it (see Charge the battery).