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Chapter 11 : Troubleshooting 175
messages older than three days are removed from your Inbox; they are not
deleted on the server, however.
You can change the setting to download only one or two days’ worth of
messages. If you select one of these options, any messages older than one
or two days are deleted from your Inbox. You can also change the setting to
download all messages regardless of the date, in which case all messages
continue to appear in your Inbox (see Enter advanced account settings).
Messaging
I can’t send or receive text or multimedia messages
• Make sure that your phone is on (see Turn the phone on/off).
• If your phone is connected to your computer in USB Drive mode,
disconnect your phone from your computer (see Copy files between your
phone and your computer).
• For multimedia messages, do the following:
• Contact Verizon Wireless to verify that your plan includes messaging
services, that these services have been correctly activated, and that
they are available at your location. (Verizon should be able to tell you
if messaging services have been experiencing transmission delays.)
• Check to see if you have data services enabled. Open Phone ,
open the application menu, and tap Preferences. Under Network,
make sure Data Usage is set to On.
• If you are in roaming coverage, check to see if you have data
roaming enabled. Open Phone , open the application menu, and
tap Preferences. Under Network, tap Data Roaming and tap
Enabled.
• If possible, contact the recipient of the message, and make sure the
receiving device can handle the type of message you’re sending.
• If a message arrives but does not display a notification, restart your phone
(see Restart your phone).
I want to send a video in a multimedia message, but do not see
it on the list of items I can attach
You can attach pictures in JPG format to outgoing multimedia messages. To
send files of other types, attach them to an email message (see Add
attachments to a message).
Wi-Fi
I am trying to connect my phone to my Wi-Fi network and
need to find the phone’s MAC address
Open Device Info , tap More Info, and tap Hardware. Under Phone,
the number listed to the right of Wi-Fi is your phone’s MAC address.
Web
My phone won’t connect to the Internet
Your phone supports EvDO, 1xRTT, and Wi-Fi wireless data networks.
To connect to the Internet, you must either subscribe to data services with
Verizon Wireless or be within range of a Wi-Fi network.
• Check to see if you have data services enabled. Open Phone , open
the application menu, and tap Preferences. Under Network, make sure
Data Usage is set to On.
• If your phone is connected to your computer in USB Drive mode,
disconnect your phone from your computer (see Copy files between your
phone and your computer).
• If you are in roaming coverage, check to see if you have data roaming
enabled. Open Phone , open the application menu, and tap
Preferences. Under Network, tap Data Roaming and tap Enabled.