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Chapter 11 : Troubleshooting 173
I have entered the settings to sync with Exchange ActiveSync,
but I can’t synchronize with my company’s Exchange server
Check with your system administrator to find out if a systemwide locking
policy is in place.
A notification tells me that ActiveSync encountered a problem
on the server
There is a temporary problem with the server, or the server may be
temporarily overloaded. Try again later, and if the problem persists, contact
your system administrator.
A notification tells me that there is not enough free memory to
synchronize
1 Tap the center of the gesture area to display Card view.
2 Scroll through the cards and note how many applications you have
running.
3 Close any application you are not using by throwing its card off the top
of the screen.
If the previous steps don’t fix the problem, see Making room on your phone
for other suggestions.
A notification tells me that the server could not be reached
Make sure your phone is connected either to the Verizon Wireless network
or to a Wi-Fi network (see Icons in the title bar).
If you have a network connection and receive this notification, it means your
phone had to wait too long to connect to the Exchange server. The
connection may have been lost, the server may be temporarily overloaded,
or the server may have encountered an internal error. Check your Exchange
server name and proxy server settings (see Set up email: Microsoft
Exchange ActiveSync (EAS)), and try again later.
A notification tells me that ActiveSync encountered a problem
with [item type] [item name]
There was an error while synchronizing a single item. This error can usually
be corrected only by deleting the item that caused the error. If you sync
again to see if the error persists, be aware that items causing this type of
error are skipped and do not show up again.
Sending and receiving data in Email,
Messaging, and Web
I can’t tell if data services are available
The following icons appear in the title bar to indicate whether data services
are available. If you don’t see one of these icons, you cannot open a data
connection:
KEY TERM 1xRTT (single-carrier [1x] radio transmission technology): A
wireless technology that can provide fast data transfer and Internet access, with
average speeds of 60-to-80Kbps and bursts of up to 144Kbps.
KEY TERM EvDO (Evolution Data Optimized): A wireless broadband
technology that is designed for very high-speed data transfer, with average
download speeds of 400-to-600Kbps, and capable of reaching speeds up to
3.2Mbps and upload speeds up to 1.8Mbps.
Table 1. Data connection icons
Icon Description
Your phone is connected to a 1x data network. Data is not
currently being transmitted over the network.