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MD Evolution – Dialog 4223 Professional
Attendant-Based Services
Call Offer or Intrusion
The call offer or intrusion service is usually reserved for your
facility’s attendants, enabling them to intervene during an ongoing
call, in order to present an urgent call destined for one of the calling
parties.
According to a specific right assigned to your extension, you may
also have access to the call offer service. In this case, you may also
intervene in an ongoing call to present your call or a call on-hold on
your extension to one of the parties.
When you call a party whose status is busy:
INTRUSION Press the dynamic function key shown on the left.
You then enter into a 3-way conference call between yourself and
the two parties involved in the ongoing call. Usually, a warning tone
is heard at a regular frequency during this conference call to remind
the parties that they are still under call intrusion status.
You may then present your call to the desired party.
By pressing the line key on which your call is presented, this party
may enter into private conversation with you, as their first call is
placed on hold. He/she may also end the first call, and would then
be re-rung by your call, in the usual manner.
If you have someone on hold on your own extension, you may then
transfer that urgent call in the usual manner.
Notes:
You may also be subjected to this service, which is most
often used by attendants.
Certain extensions (such as yours) may possibly be equipped
with permanent protection against call intrusion. If this is the
case, this service will obviously be refused.
Depending on the configuration for your facility defined by
your system administrator, these services may be used
from specific extensions that are duly authorised, without
any warning tones being emitted. This refers to the Silent
call monitoring service.
L1 SMITH Peter-405
WAIT DTMF INTRUSION CALL_BACK
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