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Attendant-Based Services
MD Evolution – Dialog 4223 Professional
118
Do Not Disturb Override Service
The Do not disturb override service is usually reserved for your
facility’s attendants, enabling them to override an extension’s Do
not disturb status in order to present an urgent call.
According to a specific right assigned to your extension, you may
also have access to this service. In this case, you may also override
an extension’s Do not disturb status to present your call or a call
on-hold on your extension.
When you call a party who has programmed the Do not disturb
status on his/her extension, (see also the “Call Forwarding Services”
section):
OVERRIDE Press the dynamic function key shown on the left.
Your call is then presented on the extension called, just as with a
normal call (whether the extension called is free or busy).
When your calling party answers, you will enter into communication
with him/her. If you have someone on hold on your own extension,
you may then transfer that urgent call in the typical fashion.
Note: You may also be subjected to this service, which is
most often used by attendants.
General Call Acceptance
The general calls acceptance service is usually used by your
facility’s attendants who are in charge of processing your system’s
general calls – most often the external calls received on your
facility’s general phone number, or external calls redirected when
the internal users do not answer or are busy.
Similar to the standby status that is available when you belong to
hunt groups, the general calls acceptance service enables attendants
to control their active or inactive status for processing a system’s
general calls, in relation to their vacation periods.
According to the rights assigned to your extension, you may also
have access to the general calls acceptance service. This is
generally the case. When necessary, this allows you to assist the
attendants by answering calls when their lines are congested or
when they are temporarily absent.
L1 SMITH Peter-405
DO NOT DISTURB
DTMF OVERRIDE FLASH >