Filter
Top Products
83
MD Evolution – Dialog 4223 Professional
Group Services
The presentation of an incoming call for your group is therefore
carried out just as it would for an individual call presented on your
extension – see the “Operations for Incoming Calls” section.
As a result, you have access to all the same processing services as
you would for your personal calls.
If you do not answer your hunt group call within a typical 30-second
timeframe, it may be presented to a different extension in your group
that is free. The call may also be directed to a third party set or other
overflow group, such as your facility’s attendants. Depending on
the definition for each hunt group, the call may also be re-directed
to a dissuasion message.
If all of your hunt group’s members are busy, a call that is
presented, as the case dictates, may be directed to a third party
set or other overflow group, such as your facility’s attendants.
Alternatively, depending on the definition of each group, the call
may be placed in a call waiting queue to await a member of the
group to be free, or directed to a dissuasion message.
This extension, overflow group or dissuasion message may also be
solicited when your group is closed, unless a specific call forward
for the entire group was defined by the hunt group supervisor (see
details to follow).
In practice, you may be part of several hunt groups. One hunt
group is then established as your primary group, while the others
are considered to be secondary.
Your primary group has a processing priority feature. Therefore,
when there are several different calls presented on the various
groups of which you are a part, those for your primary group will
take precedence.
The calls presented on your secondary groups are also automatically
managed by the system, but without any particular priority.
Notes:
It is your system administrator’s job to define how each
hunt group will operate. It is also the system administrator’s
responsibility to define to which hunt group(s) you will be
assigned, and which one will be your primary group.
Your facility may contain up to 16 hunt groups.