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Services Reserved for Attendants
MD Evolution – Dialog 4223 Professional
138
Consulting the Quality of the Facility’s
Greeting
Your attendant position also allows you to consult the quality of the
telephone greeting that external calling parties will hear.
This service also enables you to view the information concerning
the number of incoming calls received from an external network, all
types of unanswered and inefficient calls as well as the percentage
of lost and unanswered calls.
This information may be broken down in terms of the various net-
works to which your facility may be connected through its various
trunk groups.
These are provided for the period of time that began the last time
the traffic counters (implemented for this purpose within the
system) were reset to zero. They may also be obtained for a
specified time period, when it has been pre-defined by your system
administrator.
To consult the greeting quality for your telephone facility, from the
system programming mode:
INC_CALLS Press the dynamic function key shown on the left.
Your position then displays the following screen:
TK GROUP NO z Dial the number for the involved trunk group.
This corresponds to the external network through which you wish
to obtain information concerning the incoming call service quality
information. Generally, you need to enter the value “01”, which
corresponds to the public network trunk.
PERIOD NO z Make your observation period selection, either “0” or “1”.
“0” corresponds to the period elapsed since the last time the traffic
counters were reset to zero. “1” corresponds to a pre-defined se-
lected period.
CONFIRM Press the dynamic function key shown on the left.
According to the previous selection, the results will be displayed as
illustrated in one of the screens that follow; the first indicates the
date of the last traffic counter reset, the other the pre-defined ob-
servation period.
Administration
PASSWORD INC_CALLS <
QS-INCOMING CALLS PER TRUNK GR (01-08)
No = _ DURING_PERIOD/NO (1/0) =
CONFIRM RETURN