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MD Evolution – Dialog 4223 Professional
Services Reserved for Attendants
Notes:
Your facility may also be equipped with an automated
attendant that is usually a complement to an integrated
voice mail system. This automated attendant may be active
in day and/or night mode. In the first case, it allows you to
relieve call congestion. In the second case, it allows general
calls to be directed typically to a common mailbox that is
reserved for all of your facility’s attendants. See also the
“Voice Mail Services” section.
A night call forward programmed by an attendant takes
precedence over the use of an automated attendant as
described above.
Activating Day and Night Services
As an attendant, you may also control your ability to answer
general calls, in terms of your work shifts.
This is carried out within the framework of the management of the
general calls acceptance service accessible to various users within
your facility. See the “Attendant-Based Services” section.
To activate your attendant position at the beginning of your shift,
from an idle extension:
Menu Press the Menu key.
The following screen is displayed when you are granted access to
the programming of your extension.
GEN_CALL Press the dynamic function key shown on the left.
You will receive confirmation for the activation.
í Press the “C” key to end this service.
Your position becomes active to process the facility’s general
calls, which is indicated by the “Active” status above the previous
“GEN_CALL” function key.
Programming
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GEN_CALL GROUP LOCK CALL_FWD >