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MD Evolution – Dialog 4223 Professional
Group Services
Opening/Closing a Hunt Group
You may be designated as a supervisor for one or several hunt
groups, regardless of whether or not you are a member of it (them).
This is established by a right that is assigned specifically to you by
your system administrator.
In relation to this (these) hunt groups for which you are in charge, it
is your responsibility to:
• Open and close each hunt group to traffic, according to the
members’ business hours.
• Manage a possible variable call forward for calls directed to the
group when it is closed.
This variable call forward is immediate, and is set to be forwarded
exclusively to an internal user, to a different hunt group, or to your
system’s integrated voice mail system, if it exists (see the “Voice
Mail Services” section).
The call forward will then replace a possible fixed call forward to an
overflow group, or a dissuasion message that may be pre-defined
in terms of each group’s configuration.
To open or close traffic to a hunt group, from an idle extension:
GRP. IN/OUT z Dial the prefix to open/close hunt groups.
This varies from one facility to another. You may consult the guide
integrated within your extension in order to find the prefix that has
been defined for this purpose for your facility. See the “Programming
Your Extension” section.
GROUP NO z Next, dial the internal number for the involved hunt group.
A confirmation that the service was accepted is provided both
visually and audibly; the “Accepted Service” message is displayed
on the screen, and the service acceptance tone is played.
í Press the “C” key to end this service.
If the hunt group was previously open to traffic, it then progresses
to a closed status, and will no longer accept calls.
On the other hand, if the hunt group was previously closed to traffic,
it then progresses to an open status, and will now accept calls.
When your primary group is closed, its status is represented on
each member’s idle extension with a “C” displayed on the first line
of the screen.
FRI 20-APR 15:28 CS
4 Callers Station 420
REDIAL CALLERS PICKUP NAME >