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MD Evolution – Dialog 4223 Professional
Services Reserved for Attendants
At any time, you may then return to this camped-on call by pressing
the associated line key. The call to the requested internal user is then
cancelled.
You may also elect not to supervise the external calls that you transfer
when the requested internal user does not answer or is busy.
The system will automatically present them to you once again, if the
call is not processed by the requested party within a typical timeframe
of 30 seconds.
It is also possible that external calls processed by you or another
user are returned to you, for example, on a no-answer condition for
a second transfer.
These calls will be accompanied by the following messages:
• R. NO ANSWER FROM <Name> for a call re-directed to you
when an identified internal user does not answer.
• R. BUSY ON <Name> for a call re-directed to you when an
identified internal user’s line is busy.
The letter “R” stands for “Return”, and replaces the letter “I” for
“Instance”, which indicates, then, that the call has already been
processed.
During a period of brief overload, or following a temporary absence,
it is possible that neither you nor any other active attendant is avail-
able to answer a general call within a typical timeframe of 60 seconds.
The general call is then redirected to:
• Designated day overflow extensions. Facilities may have up to
4 of these types of extensions.
• A possible common bell that may be part of your telephone
facility.
The preferred call overflow plan depends on your facility’s settings,
just as with the day overflow extensions.
In the second case, your facility’s users are generally allowed to
pick up a general call presented with the common bell. See the
“Attendant-Based Services” section.
Users who have activated general calls acceptance on their exten-
sions may also assist the attendants, especially during brief overload
periods. These users are then presented with the general calls at
the same time as the active attendants. See the “Attendant-Based
Services” section.
L1 Aastra-00164477500 AT 2
R. NO ANSWER FROM WESSON Paul-407
REDIAL CALLERS PICKUP NAME >