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MD Evolution – Dialog 4223 Professional
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Operations for General Calls in Day Mode
As an attendant, your role is to process your facility’s general calls
during your shift.
When we refer to “Day mode”, we are referring to the mode that is
automatically activated when you assume your duties (or when the
first attendant does so), and remains applicable as long as your
status (or at least one attendant’s status) remains in active general
calls acceptance mode (see details to follow).
Your facility’s general calls are, firstly, all of the external calls
received on your facility’s general number – not those that are
initially routed to a specific user.
Secondly, they are the calls that are directly addressed to joint DID
(Direct Inward Dialling) users that are automatically re-directed to
you, as a result of a no-answer or busy condition for the said users,
and usually within a timeframe of 30 seconds.
These general calls are presented simultaneously to all active attend-
ants, with a specific message that enables you to distinguish them:
• I. DIRECT or I. UNUSED NUMBER for a call received on your
facility’s general number, or on a non-assigned DID numbers,
• I. NO ANSWER FROM <Name> for a call re-directed when an
identified internal user does not answer,
• I. BUSY ON <Name> for a call re-directed when an identified
internal user’s line is busy.
The letter “I”, which stands for “Instance” indicates that this consists
of a call that has not yet been processed on any of your facility’s
extensions.
You may then process each call just as you would one of your
personal calls; typically, you will transfer the call to another user
within your telephone facility.
The call transfer may be made after you have conversed with the
requested party, but it may also be transferred directly on his/her
extension’s ringing or busy conditions. See also the “Operations
during a Call” section.
If the calling party is an external caller, you retain supervision of the
transferred call until the requested internal user has answered.
Lx ÖÔ The LED associated with the line key on which this call is processed
continues to flash.
L1 Aastra-00164477500 AT 2
I. NO ANSWER FROM SMITH Peter-405
REDIAL CALLERS PICKUP NAME >