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Services Reserved for Attendants
MD Evolution – Dialog 4223 Professional
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Notes:
As an attendant, you may also receive personal calls dialled
to your own extension number. You also process the auto-
mated attendant calls that are usually dialled by internal users
who use the “9” prefix.
You may also be the recipient of call transfers or call forwards
from internal users. The message “TRANSF FROM” <Name>
or “FOR” <Name> enables you to distinguish the reason for
these calls (transfer or forward), as well as their origin.
Operations for General Calls in
Night Mode
As an attendant, you may also control your ability to answer general
calls, in terms of your work shifts (see details to follow).
When there are no longer any active attendants, the system auto-
matically switches to night mode.
In night mode, general calls are usually directed immediately to:
• Designated night extensions. A facility may be composed of up
to 10 night extensions, which, when in night mode, have access
to the same services attendants have in day mode.
• A possible common bell that may be part of your telephone
facility.
The designation of these night extensions depends on how your
facility is programmed.
Moreover, general calls may also be simultaneously redirected to a
night call forward recipient that is programmable on a daily basis,
either by you or another attendant when your position is deactivated.
The recipient of this programmable night call forward may be an
internal or external number.
In the case where general calls were routed to the common bell, your
facility’s users are generally allowed to pick up a general call pre-
sented with the common bell. See the “Attendant-Based Services”
section.
Users who have activated general calls acceptance on their exten-
sions may also answer general calls in night mode. These users are
then presented with the general calls at the same time as the pre-
viously mentioned extensions. See the “Attendant-Based Services”
section.