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154 Managing Your Device
14.8 Resetting Your Device
Performing a soft reset
Perform a soft (normal) reset to clear all active program memory and shut down all active programs. This is
useful when your device is running slower than normal, or a program is not performing properly. If a soft reset
is performed when programs are running, unsaved work is lost.
To perform a soft reset
Pull out the stylus.
Remove the back cover. For instructions, see “To remove the back cover” in Chapter 1.
Use the stylus tip to press the RESET button located at the upper-left side of the open back panel.
RESET
Your device restarts and displays the Home screen.
Replace the back cover and insert the stylus back into its compartment.
Performing a hard reset
If a normal reset does not solve a system problem, you can perform a hard (full) reset. After a hard reset, the
device is restored to its default settings—the way it was when you first purchased it and turned it on. You
will lose any programs you installed, data you entered, and settings you customized on your device, and only
Windows Mobile® software and other pre-installed programs will remain.
Warning! Your device will be set back to factory default settings. Make sure that any additional installed programs
and/or user data have been backed up before you perform a hard reset.
Important If Encrypt files when placed on a storage card is enabled, backup all files from the storage card before
using Clear Storage, hard reset, or updating the operating system. Otherwise you will no longer be able to
access the encrypted files on the storage card. Use ActiveSync or Windows Mobile Device Center to transfer
files between your storage card and computer. After the procedure, copy your files back to the storage card.
To perform a hard reset
With the device turned off, press and hold the VOLUME DOWN, TALK/SEND, and END/POWER buttons
until you see this message on the screen.
Wiping user data/settings &
any user installed
applications...
1.
Press VolUP to restore
manufacturer default.
2.
Press VolDown to restore
custom configuration.
3.
Press other keys to
cancel.
Release the buttons.
Press the VOLUME UP button to restore the operating system to the factory default configuration,
press the VOLUME DOWN button to restore the factory default configuration and remove any operator
customization, or press any other button to cancel the reset.
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