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COMMON QUESTIONS
231
11
CHAPTER
the VersaMail Application in the
Documentation folder.
Messaging
I can’t tell if data services are available
When your phone is on, icons appear in the
title bar in the Main tab in the Phone
application to indicate whether data
services are available and whether a data
connection is active. Make sure that either
of the following icons appears in the title
bar of the Main tab: . If you do not
see either of these icons, data services are
not available in your current location and
you cannot exchange multimedia
messages.
I can’t send or receive text messages
• Make sure your SIM card is inserted
correctly (see Inserting the SIM card
and battery) and your phone is turned on
(see Turning your phone on and off
).
• Contact your wireless service provider
to verify that your plan includes text
messaging services, that these services
have been correctly activated, and that
they are available at your location. Your
wireless service provider should be able
to tell you if text messaging services
have been experiencing transmission
delays. Delays can also occur between
the time that a message is sent and the
time it is received.
• Verify with the recipient that the
receiving device can handle text
messages.
• If a text message arrives but does not
display an alert, perform a soft reset
(see Performing a soft reset
).
I can’t send or receive multimedia
messages
• Make sure your phone is turned on (see
Turning your phone on and off
).
• Contact your wireless service provider
to verify that your plan includes
multimedia messaging services (MMS),
that these services have been correctly
activated, and that they are available at
your location. Your wireless service
provider should be able to tell you if
multimedia messaging services have
been experiencing transmission delays.