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COMMON QUESTIONS
233
11
CHAPTER
5 Select the Service pick list and select
your wireless service provider’s data
service.
6 Select Connect.
7 If the connection is successful, go the
web browser. If you still can’t make a
connection, perform a soft reset (see
Performing a soft reset
).
8 If your phone did not turn on
automatically after the soft reset, press
and hold Power/End to turn on
your phone, and try connecting to the
Internet.
9 Contact your wireless service provider
to verify the following:
• Your subscription plan includes
high-speed data services.
• Data services have been activated on
your account.
• Data coverage is available in your
location.
• There are no data service outages in
your location.
I can’t access a web page
First, make sure you have Internet access:
Open the web browser and try to view
another web page you’ve loaded before. To
ensure you’re viewing the page directly
from the Internet, press Menu , select
Go, and then select Refresh.
If you can view the other web page after
you refresh it, but you still can’t access the
page you were originally trying to view, the
page may contain elements that are not
supported by the web browser. These
include Flash, Shockwave, VBScript,
WMLScript, and other plug-ins.
Some websites use a redirector to their
true home page. If the web browser on
your smartphone can’t follow the
redirector, try using a desktop browser to
see the landing page of the redirector, and
then enter that address in the web browser
on your smartphone.
TIP
Your Treo can open your email application
when you select an email address on a web
page. If nothing happens when you select the
link, make sure your email application is
already set up.