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Troubleshooting: Files
A message, attachment, or Google Mail conversation is cut short or doesn't
appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•
If "More available" appears at the end of the message or attachment, press the key > More or More All.
•
If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related information
Receive only the first section of long email messages, 87
Receive only the first section of long email messages, 87
A skipped content bar appears in a document
More content is available for you to download to your BlackBerry smartphone.
1. To download the content, click the skipped content bar.
2. Click More.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide.
1. To download the slide, highlight the slide.
2.
Press the key > Retrieve.
User Guide
Files and attachments
129