Filter
Top Products
BlackBerry Device Software
How to: BlackBerry Device Software
About updating the BlackBerry Device Software
You might want to update your BlackBerry Device Software for one of the following reasons:
• To access new applications and features
• To resolve a technical issue
• Your wireless service provider requires you to update the BlackBerry Device Software
The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of
smartphone data, and the number of applications on your BlackBerry smartphone. You cannot use your smartphone or make
emergency calls when the update is in progress. Do not remove the battery while the update is in progress.
Over the wireless network
You can update your BlackBerry Device Software over the wireless network if a Software Update icon appears on the home
screen of your smartphone. You can also check for updates manually through the smartphone options. The available update
might be a complete software update, or a partial software update only. If the available update is a complete software update,
your smartphone data is backed up on your smartphone and restored during the installation process. Your wireless service
provider or administrator might not allow you to update the BlackBerry Device Software over the wireless network, or might
not allow you to update it when there is a greater volume of network traffic. Depending on your wireless service provider,
extra fees might apply when you download the update to your smartphone.
From a website
You can update your BlackBerry Device Software by connecting your smartphone to your computer and visiting
www.blackberry.com/update. If your work email account uses a BlackBerry Enterprise Server, your administrator might not
allow you to update the BlackBerry Device Software from a website.
Using the BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can update your BlackBerry Device Software from
your computer. For more information about updating the BlackBerry Device Software from your computer, see the Help in the
BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Update the BlackBerry Device Software from a website
If your email account uses a BlackBerry Enterprise Server you might not be able to perform this task. Check with your
administrator for BlackBerry Device Software updates that have been approved for use in your organization.
User Guide
BlackBerry Device Software
228