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Install a root certificate on your smartphone
You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone.
You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root
certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry Desktop
Software, or contact your administrator.
UMA connection settings
Depending on your wireless service provider, this feature might not be supported. For more information, contact your wireless
service provider.
About using UMA with a Wi-Fi network
UMA (also known as GAN) is designed to improve service and prevent dropped calls in areas of limited or no mobile network
coverage by automatically switching between the mobile network and available Wi-Fi networks. If your wireless service
provider supports UMA and you subscribe to this service, you might be able to make calls, visit webpages, and send and
receive email messages, PIN messages, and text messages over a Wi-Fi network.
For more information about UMA, contact your wireless service provider.
Change your UMA connection preferences
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Network.
3. Change the Connection Preference field.
4.
Press the key > Save.
Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Wi-Fi Network.
3. Press the key > Troubleshoot > Wi-Fi Diagnostics.
4. Press the key > Email Report or PIN Report.
Set options for Wi-Fi diagnostic reports
When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic
report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you
submit a report, do not set a default recipient.
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Wi-Fi Network.
3. Press the key > Troubleshoot > Wi-Fi Diagnostics.
User Guide
Manage Connections
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