Filter
Top Products
• Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the
documentation that came with the Bluetooth enabled device.
• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth
enabled device.
• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone
discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone
discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage
Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen.
Bluetooth enabled devices can detect your smartphone for 2 minutes.
• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home
screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and
Connections
> Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clear
the Encryption checkbox. Press the key > Save.
Related information
Make your smartphone discoverable, 250
My list of paired Bluetooth devices doesn't appear
Try the following actions:
• Verify that Bluetooth technology is turned on.
• Verify that you added Bluetooth enabled devices to the paired Bluetooth enabled devices list.
Related information
Turn on or turn off Bluetooth technology, 247
Pair with a Bluetooth enabled device, 247
I can't type a passkey on a Bluetooth enabled device
If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined.
On your BlackBerry smartphone, in the Enter passkey for <device name> field, try typing 0000.
I lose my connection with a Bluetooth enabled car kit
Try the following actions:
• Verify that your car kit is using the latest software version available. For more information about your Bluetooth enabled
car kit's software version, see the documentation that came with your car kit.
• Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction.
The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect
the Bluetooth connection.
User Guide
Bluetooth technology
254