Filter
Top Products
Indicator Description
You are connected to a Wi-Fi network and you can access BlackBerry services such
as email messaging and Internet browsing over the Wi-Fi connection.
Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,
or you are connected to a Wi-Fi network, but you cannot access BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.
Your Bluetooth connection is turned on, and you are connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you are not connected to a Bluetooth
enabled device.
Your NFC connection is turned on.
Related information
About emergency calls and Emergency Callback Mode, 54
Troubleshooting: Mobile network
I can't connect to the mobile network
Try the following actions:
• If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.
• If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify
that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
• Verify that you turned on the connection to the wireless network.
• Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually, your
smartphone remains connected to that wireless network until you select your wireless service provider's network again.
• If you set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports the
connection speed.
• If you have a Wi-Fi enabled smartphone and your wireless service provider supports Wi-Fi calling, verify that your
connection preference isn't set to Wi-Fi Only.
Related information
Turn on or turn off a network connection, 232
Switch wireless networks manually, 233
Turn on or turn off data service or set roaming options, 234
Turn on or turn off a network connection, 232
User Guide
Manage Connections
237