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• To disable NFC payment transactions when your smartphone is turned off, under the Allow NFC Card Transactions
section, clear the When Powered Off checkbox.
3. Press the key > Save.
Troubleshooting: NFC technology
NFC doesn't appear on the Manage Connections screen
If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might
not be able to perform this task. For more information, contact your administrator.
My smartphone doesn't respond to NFC technology
Try the following actions:
• Verify that NFC technology is turned on.
• If you are trying to make a payment transaction using NFC technology and your BlackBerry smartphone's backlight is off or
your smartphone is off, verify that your smartphone is set to allow NFC payment transactions when the backlight is off or
the smartphone is off.
• If you are trying to make a payment transaction using NFC technology, verify that the Smart Tags application isn't running.
If the Smart Tags application is open, you can't make payment transactions using NFC technology.
Related information
Turn on or turn off NFC technology, 256
User Guide
NFC technology
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