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Move archived Google Mail messages to your message inbox
1. On the home screen, click the Messages icon.
2. Press the key > View Folder > Archive.
3. Highlight a Google Mail message or conversation.
4. Press the key > Move to Inbox.
Report spam sent to your Google Mail account
When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message that
is part of a conversation, all of the messages in the conversation are also reported as spam.
1. On the home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the key > Report Spam.
4. If necessary, click Yes.
Troubleshooting: Email
I can't send messages
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone
number for your contact.
• If you created an email address or added an existing email address to your smartphone using the email setup screen in the
Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet
Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the
Setup application, open the email setup screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen
or in a folder, click the
Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >
Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related information
Generate an encryption key, 282
Wireless coverage indicators, 236
Change or delete a contact, 183
Turn on or turn off a network connection, 232
Turn on or turn off data service or set roaming options, 234
Options for email filters, 79
Resend a message, 73
User Guide
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