Filter
Top Products
• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage
space than smaller videos.
Related information
Delete a message, 74
Copy, move, rename, or delete a file, 126
Change the size of pictures that you take, 145
Change the video size and format, 141
I can't open media files
Try the following actions:
• If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer,
disconnect your smartphone from your computer.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated
and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone
that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change
the Mode field to Device Password.
• For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related information
About file encryption, 266
Camera
Depending on your BlackBerry® smartphone, the camera or video camera might not be supported or some camera or video
camera features might not be available.
User Guide
Media
143