Filter
Top Products
The first time that you visit the update web site, you download the BlackBerry® Application Loader to your computer, allowing you to update
your software without connecting to the wireless network and without contributing to data usage in your wireless service plan.
The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and
the number of applications on your device. You cannot use your device or make emergency calls when you install the software.
Update the BlackBerry Device Software from a web site
If your BlackBerry® device is associated with a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your
administrator for BlackBerry® Device Software updates that have been approved for use in your organization.
1. From your computer, visit the BlackBerry Device Software update site.
2. Click Check for Updates.
3. Connect your BlackBerry device to your computer.
4. On the Update summary screen, select the check box beside the update that you want to install.
5. Perform any of the following actions:
• To add or remove optional applications, click Options. Select or clear the check box beside one or more applications. Click Next.
• To back up your device data or delete all device data, click Settings. Select the check box beside one or more data types. Click OK.
6. Click Next.
7. Complete the information on the screen to sign up for or decline email notifications for new software.
8. Click Next.
9. Click Finish.
Troubleshooting: BlackBerry Device Software
I cannot update the BlackBerry Device Software over the wireless network
Depending on the options set by your wireless service provider or administrator, you might not be able to update your BlackBerry® Device
Software over the wireless network.
Try performing the following actions:
• Verify that your BlackBerry device is connected to a wireless network.
• Verify that your device has enough memory to update the BlackBerry Device Software.
• If your device has Wi-Fi® connection capability, connect to a Wi-Fi network and then try updating your BlackBerry Device Software again.
• Verify that you are not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service
provider, you might not be able to update your BlackBerry Device Software when roaming. For more information, contact your wireless
service provider.
• You might also be able to update your BlackBerry Device Software from your wireless service provider's web site.
User Guide
BlackBerry Device Software
237