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Changing Your Settings 285
What If I Forget my Pattern?
If you forget your device's lock pattern, you can unlock your
device or reset it using your Google™ Account credentials.
When you enter the wrong unlock pattern too many times,
you should see an option at the bottom of the screen that
says
Forgot pattern?
Follow these steps to use either your PIN
or email address.
Important!
You can only enter an incorrect lock pattern 5 times
before the device is locked.
Important!
If you are unsuccessful in retrieving your lock
pattern or unlocking your device, please contact
T-Mobile for assistance.
To unlock your device with a PIN code:
1. Tap
Forgot pattern?
(located at the bottom of the
screen).
2. Scroll down and tap the
Type PIN code
field and use the
on-screen keypad to enter the backup PIN code you
setup when you created your lock pattern.
3. Tap
OK
.
4. If you have forgotten your current pattern, tap
Pattern
from the Screen unlock settings menu and follow the
procedures outlined in "Setting an Unlock Pattern"
on
page 283
to create a new pattern.
To unlock your device using your Google account:
1. Tap
Forgot pattern?
(located at the bottom of the
screen).
2. Tap the
Username (email)
and
Password
fields, use the
on-screen keyboard to enter your Google Account
credentials, and tap
Sign in
to complete the login
process.
3. If you have forgotten your Google Account credentials,
visit the Google website to recover them. If you still
cannot get your Google Account credentials, contact
your wireless carrier for additional options.