Filter
Top Products
64 2C. Settings
Ⅲ If you have set up Unlock PIN or Unlock
Password, enter the Unlock PIN or Unlock
Password. After entering it, tap . The last
screen you were working on opens.
Note: You have 5 opportunities to enter your unlock Pattern,
PIN or Password. If you've entered the wrong
information 5 times, you will need to wait 30 seconds
before you can attempt again.
When you can’t recall your unlock Pattern, PIN or
Password:
- If you’ve set up a Google account on the device, tap
the
Forgot pattern? button. You will be able to
unlock the device with your Google account user
name and password.
- If you haven’t created a Google account on the
device, you will need to perform a factory reset.
(CAUTION! If you perform a factory reset, all user
applications and user data will be deleted. Please
remember to back up any important data before
performing a factory reset.)
1. Turn the power off.
2. Press and hold the following keys for over 5 seconds:
Down volume key + +
.
3. When the power turns on, release these keys.
If you can't recall your unlock PIN or Password:
Call Sprint Customer Service at 1-888-211-4727.