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Using Your Treo 700w Smartphone 221
Network connection CHAPTER 10
My smartphone won’t connect to the Internet
Your smartphone supports NationalAccess (1xRTT) or
BroadbandAccess (EVDO) wireless data networks. To connect to the
Internet, you must subscribe to data services with Verizon Wireless.
• Contact Verizon Wireless to verify that your subscription plan
includes data services and that these services have been correctly
activated. Verizon Wireless should also be able to tell you if there
are any outages in your location.
• Press and hold Power/End to turn off your smartphone. Then
press and hold the same button to turn it back on again.
• Perform a soft reset (see “Performing a soft reset” on page 213).
• Confirm that data services are correctly configured on your
smartphone:
1. Start and select Settings.
2. Select the Connections tab, and then select Connections .
3. On the Tasks tab, select Manage existing connections.
4. If Broadband Access appears in the list, press OK . If not, contact
Verizon Wireless for assistance.
I can’t send or receive text or multimedia messages
• Make sure your phone is on (see “Turning your phone on and off”
on page 11).
• Contact Verizon Wireless to verify that your plan includes
messaging services, that these services have been correctly
activated, and that they are available at your location (Verizon
Wireless should be able to tell you if messaging services have been
experiencing transmission delays).