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Using Your Treo 700w Smartphone 231
Email CHAPTER 10
I have problems sending and receiving email
Short periods of time when email is unavailable are common due to
server problems or poor wireless coverage. If you have problems
sending or receiving mail for an extended period of time, check with
your ISP or email service provider to verify that the service is working
properly.
Auto Sync is not working
If Auto Sync is occurring and you turn your smartphone off or the
connection to your email service provider is disconnected, the Auto
Sync fails.
• Check the synchronization schedule to make sure that Auto Sync is
set to occur at the expected day and time. See “Setting the
synchronization schedule” on page 164 for details.
• Press Start , select Programs, and then select ActiveSync .
Press Menu (right action key) and select Configure Server.
Make sure the verify password setting is on. This is required for
over-the-air synchronization.
I have problems sending email
If you are able to receive email messages but cannot send them, try
these steps, in turn:
• Make sure your ISP or email provider allows you to access email on
a smartphone. Some providers do not offer this option at all; other
providers require an upgrade to access email on a smartphone.
• Turn on ESMTP. Many services require authenticated access, or
ESMTP, to use their SMTP servers.