Filter
Top Products
Getting Started
18
To order additional accessories, go to sprint.com or call 1-800-Nextel6. You can also
contact your Nextel Authorized Sales Representative or stop by any Nextel-owned Retail
Store. For information on Nextel retail store locations, go to sprint.com.
Wireless Local Number Portability:
Bringing Your Phone Number From
Another Carrier
If you are bringing your phone number from another carrier, your new phone will be
active as soon as you receive it. Nextel will provide you with a temporary phone number
so that you can begin using your Smartphone immediately. Once the number you have
brought to Nextel is activated, your temporary phone number will be deactivated and
service with your previous carrier will be cancelled automatically. You will receive a text
message on your Smartphone letting you know that activation is complete. Simply turn
your Smartphone off and back on again to complete activation.
Here is additional information you need to be aware of until the number you have brought
to Nextel is active on the Nextel network:
Nextel
®
Voice Mail
We suggest you set up your voice mail box after the number you brought to Nextel is
active on your Smartphone and your temporary phone number is deactivated. If you set
up your voice mail box prior to this, all messages and all settings (including your greeting
and password) will be lost when the number you have brought to Nextel becomes active.
Text Messaging
During the activation process, it is possible that text messages may not be properly
routed to your Smartphone.
911 Calls
Nextel continues to make efforts to ensure that all 911 calls are minimally impacted by
this process. If you make a call to 911 from your temporary phone number and the call
fails, the 911 emergency response center will not be able to call you back on your
Smartphone if in the meantime your Smartphone has been programmed with your
permanent phone number. As with any wireless 911 call, if your call is disconnected
before location and details have been provided, be sure to call 911 again and advise that
you were disconnected.
Go to sprint.com/bringyournumber for more details.
Sprint
®
Customer Care
Sprint Customer Care: 1-800-639-6111 or dial 611 from your i920/i930 phone.
Nextel Worldwide Customer Care: +1-360-662-5202 (toll-free from your i920/i930
phone).