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140 Chapter 10 : Preferences
the prompts to sign in to your Palm profile again before you can use your
phone.
IMPORTANT You should perform a manual backup of your data before
resetting your phone (see Back up your information).
1 Open Device Info .
2 Ta p Phone Reset Options.
3 Do one of the following:
• Erase all data from the phone except stored items such as pictures,
videos, and music: Tap Partial Erase twice.
• Erase all data from the phone: Tap Full Erase twice. All data from all
accounts is erased from your phone, including information about
your Palm profile. But all your data on the web—in your online
accounts and in your Palm profile—is untouched. Perform a full
erase when you give your phone to somebody else and you don’t
want that person to be able to access your data. Also, before giving
your phone to another person, you must manually delete all the apps
you installed, because they reappear on your phone after a full erase
(see Delete an application). After a full erase, sign in to your Palm
profile—this restores your Palm profile data and information from
online accounts, but not your stored files such as pictures, videos,
and music. You can also sign in to your Palm profile on a new phone
and restore your data to the new phone.
Run Quick Tests
If you are troubleshooting your device with a support agent, you can run
Quick Tests to get diagnostic information. If you need more information
after running Quick Tests, you can run one or more Interactive Tests (see
Run Interactive Tests).
1 Open Device Info .
2 Ta p More Info.
3 Open the application menu and tap Quick Tests.
4 Work with the support agent to view and report the test results.
Run Interactive Tests
If you are troubleshooting your device with a support agent and need more
information after running Quick Tests (see Run Quick Tests), you can run
one or more Interactive Tests.
1 Open Device Info .
2 Ta p More Info.
3 Open the application menu and tap Interactive Tests.
4 Work with the support agent to run and view results from one or more
tests.