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152 Chapter 11 : Troubleshooting
• Confirm that no obstructions, including your body, are between the phone
and your hands-free device. For example, move your phone to the same
side of your body as your hands-free device.
My phone hangs up when I hold it to my ear
You may be accidentally pressing the onscreen button with your cheek.
Try holding the phone so that your face doesn’t press against the screen.
My phone seems to turn off by itself
Your phone has a power-saving feature that’s set to turn off the screen if it
has been idle for one minute. You can change the auto-shut off interval (see
Set the interval for turning the screen off automatically).
If you restart your phone, any wireless services are automatically turned on
if they were on before the restart. However, if the phone can’t determine if a
wireless service was on before the restart, that service does not
automatically turn on (see Turn the phone on/off).
If the problem persists and you’re using third-party applications, see
Third-party applications for additional suggestions.
Hands-free devices
I can’t make or receive calls using a Bluetooth
®
hands-free
device
Verify all of the following:
• The Bluetooth feature is turned on (see Turn the Bluetooth feature on/off).
• Your Bluetooth hands-free device is charged and turned on.
• You have already formed a partnership between your phone and your
hands-free device, and the hands-free device appears in the Devices list
(see Connect with a paired device).
• Your phone is within range of the hands-free device. Bluetooth range is up
to 10 meters in optimum environmental conditions, which include the
absence of obstacles, radio interference from nearby electronic
equipment, and other factors.
• You are away from other devices using the 2.4GHz radio frequency, such
as cordless phones and microwaves. If this is impossible, move the phone
closer to the hands-free device.
• The hands-free device is compatible with your phone. Go to palm.com/
support to see a list of supported devices.
I lost the connection between my phone and my Bluetooth
headset
If your headset isn’t working, delete the existing partnership (see Delete a
device) and create a new one (see Set up and use a Bluetooth
®
hands-free
device).
I hear static or interference when using my hands-free device
• Try moving your phone closer to the hands-free device. Audio quality
degrades as the distance between your phone and the hands-free device
increases. The effective range for a hands-free device varies among
manufacturers.
• Confirm that no obstructions, including your body, are between the phone
and your hands-free device.
• Move to a quieter location to reduce environmental noise.
Some features of my hands-free device don’t work with my
phone
• Check the compatibility list at palm.com/support to ensure that your
device is compatible with your Pre phone.