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146 Chapter 11 : Troubleshooting
For users of other Palm
®
devices
I want to transfer my data from my computer
If you previously synchronized data from a Palm
®
smartphone—such as
contacts or calendar events—with a desktop organizer such as Palm
®
Desktop by ACCESS or Microsoft Outlook
®
, you can do a one-way transfer
of that data from the desktop organizer to your Palm
®
Pre™ phone.
Windows: You can transfer contacts, calendar events, tasks, and memos/
notes from Palm Desktop software by ACCESS version 6.2 and Microsoft
Outlook 2003 or later. If you don't have Palm Desktop version 6.2, download
it from palm.com.
Mac: You can transfer contacts, calendar events, and tasks from Address
Book and iCal. Transfer of data from Palm Desktop software on the Mac is
not supported at this time.
NOTE You can transfer data from Palm Desktop and Outlook on your
Windows computer, and from Address Book and iCal on your Mac computer,
even if you never synchronized with a Palm smartphone.
For instructions on doing a one-way data transfer, see Transferring Data.
Battery
WARNING Use only batteries and chargers that are approved by Palm
with your phone. Failure to use a battery or charger approved by Palm
may increase the risk that your phone will overheat, catch fire, or
explode, resulting in serious bodily injury, death, or property damage.
Use of unapproved third-party power supply accessories may damage
the device and void the warranty for the product.
I can’t charge the battery
• If you’re using a new battery or a new charger, make sure the battery and
charger are approved by Palm for use with your phone. Failure to use an
approved battery or charger may prevent your phone from turning on or
charging.
• If you’re using an existing, approved battery, the battery may have reached
the end of its useful life and needs to be replaced. See I need to replace the
battery for details.
I need to replace the battery
Your Pre phone comes with a replaceable battery. Be sure to use a battery
that is approved by Palm and that is compatible with your phone. Failure to
use the proper battery may result in personal injury or product damage, and
it voids your phone warranty.
NOTE Please dispose of the old battery properly.
1 Press and release the back cover release.