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Chapter 11 : Troubleshooting 155
Email
I have problems using my account
Occasionally you may experience problems using an email account after
you set it up. If you followed the account setup procedure (see Set up email)
and are experiencing problems using the account, verify that the account
complies with your email provider’s requirements:
• Verify both your password and your username for your email account.
• Some wireless service providers require you to be on their network to use
your email account. If this is the case, be sure to use your provider’s
network as the connection type for the account.
• Some wireless service providers have other requirements specific to their
service. Check with your wireless service provider to find out whether any
provider-specific requirements exist.
• Make sure your ISP or email provider allows you to access email on a Pre
phone. (Some providers do not offer this option at all; other providers
require an upgrade for you to access email on a phone.)
• Email provider settings may change. If your email account was working
but you are currently experiencing problems, check with your email
provider to find out whether any of the account settings have changed.
• If you changed your password in an online email account, you must
change the password on your phone (see Change account login settings).
I have problems sending and receiving email
• Make sure your phone is on and that your data connection to your mail
server or email service provider has not been interrupted (see Tu rn th e
phone on/off).
• Short periods of time when email is unavailable are common, due to
server problems or poor wireless coverage. If you have problems sending
or receiving mail for an extended period of time, check with your ISP or
email service provider to verify that the service is working properly, and
check with your wireless service provider for outage information in your
area.
I have problems sending email (IMAP and POP accounts)
If you are able to receive email messages but cannot send them, try the
following:
• Turn on authentication (see Set up email: Other providers). Many service
providers require authenticated access, or ESMTP, to use their SMTP
servers for outgoing mail.
• Enter the name of a different outgoing mail server for sending mail (see
Set up email: Other providers). Many ISPs, such as cable companies,
require that you have an Internet connection to their network to send
email through their servers. In this case, you can almost always receive
email from these accounts, but if you want to send email, you must send it
through another server. Check with your email service provider for the
correct outgoing mail server name.
After I receive messages, older messages disappear from my
Inbox
When email sync takes place, the last three days’ worth of email messages
are downloaded from your mail server to your Inbox. All messages older
than three days are removed from your Inbox; they are not deleted on the
server, however.
You can change the setting to download fewer than three days’ worth of
messages (in which case, more-recent messages are deleted from your
Inbox), or to download all messages regardless of the date (in which case all
messages continue to appear in your Inbox) (see Enter advanced account
settings).