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160 Chapter 11 : Troubleshooting
phone. Information from online accounts you synchronize with—such as
Google or Microsoft Exchange ActiveSync—is restored to your phone also.
A full erase deletes everything deleted by a partial erase, plus everything you
stored in your phone's USB Drive (photos, videos, music, documents,
ringtones, and so on). You need to have copies of those files available
elsewhere if you want to restore them to your phone. For example, you can
save copies on your computer and then transfer them back to your phone
(see Copy files between your phone and your computer).
Updates
I dismissed a system update notification, and now I don’t know
how to get the update on my phone
If you have a Wi-Fi connection and the battery has at least a 30% charge,
you can start the update yourself: Open Updates . Your phone checks
for the availability of the update, and if one is available, tap Download
Now. The download happens in the background, so you can continue to use
your phone until the actual installation takes over.
Your phone installs the update within a week of your receiving the first
notification. This mandatory update occurs automatically the next time you
plug your phone into an electrical outlet, or the next time all three of the
following conditions are true: a Wi-Fi or phone network connection is
available, the phone is idle, and the battery has at least a 30% charge.
My phone froze while I was downloading or installing a system
update
During a wireless software update, there’s a small chance that your phone
may freeze and stop responding to taps or key presses. If this happens, you
can use webOS Doctor
TM
to restore your phone and install the system
update from your computer using the USB cable. On your computer, go to
palm.com/support to download webOS Doctor.
Third-party applications
Some third-party applications may cause conflicts with your phone.
Third-party applications that modify the wireless features of your phone
may require extra troubleshooting. Use caution when installing the
following:
• Ringtone managers
• Caller ID applications
• Instant messaging
• Applications that modify when your phone or data connections turn on or
off and how your phone behaves
If you recently installed an application and your phone seems to be stuck, try
the following in sequence until the problem is resolved:
1 Restart your phone (see Restart your phone).
2 Make sure your third-party applications are up to date (see Manually
check for updates).
3 See if a system update is available (see Manually check for updates).
4 Delete the most recently installed application, or the application you
think could be causing the problem, from your phone (see Delete an
application). Perform a backup (see Back up your information).
5 Perform a partial erase (see Erase data and reset your phone).
6 Enter your Palm profile email address and password to restore your
backed-up information.
7 If the problem is resolved, begin reinstalling your third-party
applications one at a time.
8 If the problem recurs, delete the last application you installed and
report the problem to its developer.