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148 Chapter 11 : Troubleshooting
9 Press and hold the power button on the upper-right corner of your
phone until you see a logo on the screen (approximately five seconds).
Please be patient while your phone starts up.
I can't get my screen to turn on after removing and replacing
the battery
Removing the battery turns off your phone completely, so you can’t just slide
out the keyboard or press power to turn on the screen. Instead, press
and hold power until you see a logo on the screen (approximately five
seconds). Please be patient while your phone starts up.
I can't get the back cover off
1 Press and release the back cover release.
2 Slide your thumbnail or a credit card between the back cover and the
phone, starting at the bottom and moving halfway up one side until
you hear the clasp (x) release.
3 Repeat step 2 to release the clasp (y) on the other side of the phone.
4 Lift off the back cover.
TIP If your phone does not turn on after you insert the battery and press and
hold power, you need to charge the battery (see Charge the battery).
TIP If your phone does not turn on after you press and hold power, you need
to charge the battery (see Charge the battery).