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154 Chapter 11 : Troubleshooting
If your Outlook data is associated with a Microsoft Exchange ActiveSync
account, you can synchronize the info wirelessly with Exchange ActiveSync.
I have an Exchange ActiveSync account at work, but my data is
not being downloaded to my phone
Check with your system administrator to obtain or verify the name of the
mail server that offers you wireless access to the corporate mail system.
If you cannot obtain the name of this server (some companies do not give it
out because they do not want wireless access to their servers), you cannot
synchronize with your Exchange ActiveSync account.
If your company requires you to change your password for accessing your
Exchange ActiveSync account, you must change the password on your
phone (see Change account login settings).
I have entered the settings to sync with Exchange ActiveSync,
but I can’t synchronize with my company’s Exchange server
Check with your system administrator to find out if a systemwide locking
policy is in place.
A notification tells me that ActiveSync encountered a problem
on the server
There is a temporary problem with the server, or the server may be
temporarily overloaded. Try again later, and if the problem persists, contact
your system administrator.
A notification tells me that there is not enough free memory to
synchronize
1 Press Center to display Card view.
2 Scroll through the cards and note how many applications you have
running.
3 Close any application you are not using by throwing its card off the top
of the screen.
If the previous steps don’t fix the problem, see Making room on your phone
for other suggestions.
A notification tells me that the server could not be reached
Make sure your phone is connected either to your wireless service provider
network or to a Wi-Fi network (see What are all those icons?).
If you have a network connection and receive this notification, it means your
phone had to wait too long to connect to the Exchange server. The
connection may have been lost, the server may be temporarily overloaded,
or the server may have encountered an internal error. Check your Exchange
server name and proxy server settings (see Set up email: Microsoft
Exchange ActiveSync (EAS)), and try again later.
A notification tells me that ActiveSync encountered a problem
with [item type] [item name]
There was an error while synchronizing a single item. This error can usually
be corrected only by deleting the item that caused the error. If you sync
again to see if the error persists, be aware that items causing this type of
error are skipped and do not show up again.
TIP A number of third-party applications are available that let you
synchronize data on your Pre phone with a desktop application. Visit
palm.com/migrate-pre to learn more.