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Chapter 11 : Troubleshooting 151
Phone
Signal strength is weak
Become familiar with low coverage areas where you live, commute, work,
and play. Then you know when to expect signal-strength issues.
• If you’re standing, move about 3 meters in any direction.
• In a building, move near a window. Open any metal blinds.
• In a building, move outdoors or to a more open area.
• Outdoors, move away from large buildings, trees, or electrical wires.
• In a vehicle, move your phone so that it’s level with a window.
My phone won’t connect to the mobile network
• If your phone is connected to your computer in USB Drive mode,
disconnect your phone from your computer (see Copy files between your
phone and your computer).
• Try the suggestions in the preceding section for weak signals.
• Turn off your phone and turn it on again (see Turn the phone on/off).
• Restart your phone (see Restart your phone).
I see five bars in the signal-strength icon, but I still can’t connect
to the network
The signal-strength icon always displays five bars. Your signal strength
is indicated by the number of bars that are shaded white. If most or all of the
bars are gray, you are in an area of weak or no coverage.
The other person hears an echo
• Try decreasing the volume on your phone to avoid coupling or feedback
on the other person’s end. This applies to both the speakerphone and the
earpiece.
• Position the earpiece closer to your ear to prevent sound leaking back into
the microphone.
• If you’re using the speakerphone feature with your phone lying on a flat
surface, try turning the phone face down (screen facing the surface).
I hear my own voice echo
Ask the person on the other end of the call to turn down the volume on his
or her phone or to hold the phone closer to his or her ear.
My voice is too quiet on the other end
• Be sure to position the microphone, which is on the lower-left side of the
gesture area, close to your mouth. Make sure you are not covering the
microphone with your cheek or chin.
• Check the signal-strength icon. If the signal is weak, try to find an
area with better coverage (see Signal strength is weak).
I hear static or interference
Check the signal-strength icon. If the signal is weak, try to find an area
with better coverage (see Signal strength is weak).
If you’re using a hands-free device enabled with Bluetooth
®
wireless
technology, try the following:
• Move your phone closer to the hands-free device. Audio quality degrades
as the distance between your phone and the hands-free device increases.
The effective range for a hands-free device varies among manufacturers.