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Media card is password protected
A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that
isn't password protected.
Your media card is read-only
You can view and open files on the media card. You can't move, delete, or modify the files on the media card.
Your media card isn't responding
The media card isn't communicating with your BlackBerry device. Consider using a different media card.
No media card was found
Make sure that there is a media card in your BlackBerry device and that it's inserted properly.
Troubleshooting: Storage space
My device isn't recognized when I connect it to my computer
If your computer doesn't automatically detect your BlackBerry device, try the following:
• Check the USB cable and points of connection.
•
On the home screen, swipe down from the top of the screen. Tap Settings > Storage and Access. Depending on
the operating system on your computer, change USB Connection to Connect to Windows or Connect to Mac.
• Consider updating or installing device drivers on your computer. The drivers you need are automatically installed when
you download BlackBerry Link. To download BlackBerry Link, on your computer, visit www.blackberry.com/
BlackBerryLink and select the Windows or Mac option.
BlackBerry Link features on your device
If you have BlackBerry Link on your computer, you can use your BlackBerry device to:
• View and delete files that are stored on your computer.
• Sync your music, pictures, videos, and documents between your device and your computer.
To download the latest version of BlackBerry Link to your computer or to transfer data to a new device, visit
www.blackberry.com/BlackBerryLink.
User Guide Settings
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