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Turn off Lock Screen Notifications
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > Lock Screen.
3. Set the Lock Screen Notifications switch to Off.
View Lock Screen Notifications
1. To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the screen.
2. To view the Lock Screen Notifications, tap the notification icon.
Tip: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon.
Troubleshooting: Notifications and ring tones
If the notifications and ring tones on your BlackBerry device aren't functioning in the way that you expect them to, consult
the following troubleshooting topics.
My device doesn't ring or vibrate when I receive a call or message
Try the following actions:
• On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.
• If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume setting isn't set to
Silent and that the Vibration setting isn't set to Off.
My device doesn't display Instant Previews
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work
space won't be displayed as Instant Previews.
My device doesn't display Lock Screen Notifications
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work
space won't be displayed as Lock Screen Notifications when your work space is locked.
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