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Test your device using the BlackBerry Virtual Expert
app
1. In the BlackBerry Virtual Expert app, do one of the following:
• To test a type of functionality, tap Display Tests, Audio Tests, or Button Tests.
• To perform a specific test, such as a camera issue, tap . Tap the test you want to do.
2. Follow the instructions on the screen.
A BlackBerry Virtual Expert test failed
If the BlackBerry Virtual Expert app indicates a problem with your device, do the following:
• If possible, back up the data on your device. You can use BlackBerry Link to save a backup on your computer. To
download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or
Mac option.
• Note your device software version and PIN number. To find this information, from the home screen, swipe down from
the top of the screen. Tap Settings > About. In the Category drop-down list, tap OS or Hardware.
• Contact your wireless service provider or local repair center about the issue.
User Guide Applications and features
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